Frequently Asked Questions

Last updated: July 28, 2026

Dispatch and delivery are separate

Please allow up to 15 business days for your order to be dispatched. Courier delivery time starts after your order is handed over to the courier and is additional to the dispatch period.

The dispatch period is the time we need to prepare, check, pack, and hand your order over to our delivery partner. It is not an estimate of when your order will arrive.

Total time to receive your order = preparation and dispatch time + courier delivery time.

Business days are Monday to Friday, excluding Philippine public holidays.

Where we ship

MILI currently ships within the Philippines only. International shipping is not currently available.

Shipping fees

Shipping fees depend on your delivery address, order details, and the available delivery service. Applicable fees are displayed at checkout before you complete your purchase.

Ninja Van delivery estimates — after dispatch

The following courier estimates begin after your order has been handed over to Ninja Van. They do not include MILI's preparation and dispatch period of up to 15 business days.

• Metro Manila: 3–5 working days after dispatch.
• Greater Manila Area (Cavite, Laguna, Batangas, Rizal, Bulacan, and Pampanga) and other Luzon areas: 5–7 working days after dispatch.
• Visayas and Mindanao: 7–10 working days after dispatch.
• Palawan: 15 working days after dispatch. Use this specific estimate for Palawan addresses.

These are estimated courier transit times, not guaranteed arrival dates. Courier schedules, holidays, weather, destination accessibility, and other disruptions may affect delivery.

Example: For a Metro Manila order, allow up to 15 business days for MILI to dispatch your order, then an estimated 3–5 working days for Ninja Van delivery. The 3–5 days do not start on the day you place your order.

Tracking your order

Once your order has been dispatched, we will send a shipping confirmation email with your tracking details. Tracking may take some time to update after the courier receives the package.

If tracking has not updated for an extended period, email hello@mili-club.com with your order number and tracking details so we can assist.

Changing your delivery address

Please check your delivery details before completing checkout. If you notice an error, email us as soon as possible on the same day you place your order.

We will try to accommodate changes before processing or dispatch, but changes cannot be guaranteed. Once an order has shipped, we may be unable to change its address.

Additional shipping or redelivery charges may apply where incorrect or incomplete delivery information causes a failed delivery. We will explain any applicable arrangement before proceeding.

Missed deliveries

If you miss a delivery, follow the courier's instructions for another attempt or contact us for assistance. Redelivery arrangements depend on the delivery service.

Marked as delivered but not received

Please check with your household, building reception or security, and any designated delivery area. If you still cannot locate your package, contact us with your order number and tracking details. We will help investigate with the delivery partner.

Damaged, incorrect, or incomplete deliveries

Contact us promptly, preferably within 14 calendar days of receiving your order. Include your order number, a description of the issue, and available photos or videos. Keep the packaging where reasonably possible while we review the issue.

See our Returns & Exchanges Policy for the full process. This reporting request does not limit rights or remedies available under applicable law.

Delivery responsibility

Risk of loss or damage passes upon delivery to you or your authorized recipient, subject to applicable law. Nothing in this policy limits mandatory consumer rights or MILI's obligations under applicable law.

Contact us

MILI Fashion OPC

SEC Registration No.: 2026050251610-47

Email: kitty@mili-club.com

Contact Number: +639267222006

We respond within 48 hours during business days. Business days are Monday to Friday, excluding Philippine public holidays.

Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (PHT / GMT+8), excluding Philippine public holidays.

Read the full policy ↗

Last updated: July 28, 2026

Our returns policy

Please review the product description, size guide, measurements, color, and order details before purchasing.

We do not accept returns or exchanges solely for change of mind, personal preference, or selecting the wrong size, color, or style when the correct product was supplied.

If your order is incorrect, damaged, defective, or incomplete, please contact us so we can help. Nothing in this policy limits your rights or remedies under applicable Philippine consumer protection laws.

Order changes and cancellations

Contact hello@mili-club.com as soon as possible on the same day you place your order if you need to correct your delivery address, contact information, or product selection.

Orders may enter processing shortly after purchase. We will check whether a change can still be made, but changes and cancellations cannot be guaranteed, particularly after processing or dispatch has begun.

We do not offer cancellation solely for change of mind. This does not affect cancellation rights available under applicable law. If MILI cancels an order after receiving payment, we will refund the amount paid for the cancelled order.

Reporting an issue

Please report issues promptly, preferably within 14 calendar days of receiving your order, to help us investigate. This requested reporting period does not override any longer period or remedy available under applicable law.

Email us with:

• Your order number;
• Your name and contact information;
• A description of the issue; and
• Available clear photos or videos showing the product and the issue.

Unpacking photos or videos can help our review, but an unboxing video is not a condition of raising a claim.

Please do not send an item back before receiving return instructions from MILI.

Eligible issues

• Incorrect item: MILI sent a different product, size, color, or style from the one ordered.
• Damaged item: the product arrived damaged.
• Defective item: a manufacturing or material defect affects the product's condition or intended use.
• Incomplete order: an ordered item or included component is missing.

We will review the information provided and arrange an appropriate resolution, which may include repair, replacement, completion of the order, or a refund, as applicable to the circumstances and your legal rights.

Item condition

Where relevant to the claim, please keep the item unworn, unwashed, unaltered, and with its tags and packaging. For items received damaged or defective, keep them in the condition received where reasonably possible.

These conditions will be assessed in light of the reported issue. They do not exclude valid claims for defects discovered through reasonable use or otherwise restrict mandatory consumer rights.

Normal wear and tear and damage caused by improper washing, use, storage, handling, or alteration are not manufacturing defects.

How the return or exchange process works

1. Email us with your order details and a description of the issue.
2. We review your request and let you know the next steps.
3. If a return is needed, we provide instructions before you send the item back.
4. We inspect the returned item where necessary to assess the issue.
5. We arrange the appropriate remedy based on the findings, product availability, and your legal rights.

Return shipping

Who pays for return shipping?

For an approved return or exchange resulting from an incorrect, damaged, defective, or incomplete item attributable to MILI, MILI will provide instructions regarding the applicable return shipping arrangement.

For any exchange or return request that MILI agrees to accept outside the standard circumstances described above, the Customer may be responsible for applicable shipping costs.

MILI is not responsible for return shipments sent without prior authorization or contrary to the instructions provided by our team.

Replacement availability

Replacements are subject to stock availability. If the exact replacement is unavailable, we will discuss suitable alternatives with you. We will not substitute a different size or product without your agreement.

Where an appropriate replacement cannot be provided, we will arrange another appropriate remedy, including a refund where required by applicable law.

Refunds

We do not offer refunds solely for change of mind, personal preference, or an incorrect selection when the correct product was supplied.

Where a refund is applicable, we will explain the amount and next steps. Approved refunds are generally returned to the original payment method where reasonably possible. Processing time depends on the payment provider or financial institution; we will provide available information when the refund is arranged.

Product variations

Minor differences in color, texture, measurements, or appearance can arise from lighting, screen settings, materials, and manufacturing. These do not necessarily indicate a defect. This does not affect claims for defective products or products materially different from what was ordered.

Promotional items

Any special conditions for future promotions will be disclosed with the relevant offer. Promotional terms do not limit mandatory consumer rights.

Contact us

MILI Fashion OPC

SEC Registration No.: 2026050251610-47

Email: kitty@mili-club.com

Contact Number: +639267222006

We respond within 48 hours during business days. Business days are Monday to Friday, excluding Philippine public holidays.

Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (PHT / GMT+8), excluding Philippine public holidays.

Read the full policy ↗

Start with our Size Guide and the fit details on the product page. If you need help choosing, contact MILI.